Privacy Policy

Last updated: January 2024

1. Introduction

Hope Prime Ltd ("we", "us", "our") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, and safeguard your personal data when you visit our website or use our services, in compliance with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.

Data Controller: Hope Prime Ltd, Company Number: 17294451, Registered Office: 102 Rookery Court, 80 Ruckholt Road, Mainyard Studios Office C05 Suite G1256, London E10 5FA.

2. Information We Collect

We may collect the following types of personal data:

• Contact information: name, email address, phone number
• Account data: login credentials for our software platforms
• Transaction data: payment details, purchase history
• Technical data: IP address, browser type, device information
• Usage data: how you interact with our website and services

3. How We Use Your Data

We use your personal data for the following purposes:

• Providing and managing our services
• Processing payments and transactions
• Communicating with you about your account or enquiries
• Improving our website, products, and services
• Complying with legal obligations

4. Legal Basis for Processing

We process your personal data on the following legal bases:

• Contract: where processing is necessary for the performance of a contract with you
• Consent: where you have given consent for specific processing activities
• Legitimate interest: where processing is necessary for our legitimate business interests
• Legal obligation: where processing is required by law

5. Cookies

Our website uses cookies and similar technologies to enhance your experience. These include:

• Essential cookies: required for the website to function
• Analytics cookies: help us understand how visitors use our website

You can control cookie preferences through your browser settings.

6. Third-Party Services

We may share your data with trusted third-party service providers, including:

• Stripe: for payment processing
• Wise: for international payment transfers
• Google Analytics: for website analytics

These providers are contractually obligated to protect your data and use it only for the purposes we specify.

7. Data Retention

We retain your personal data only for as long as necessary to fulfil the purposes for which it was collected, or as required by applicable laws. Transaction records are retained for a minimum of 6 years in accordance with UK tax regulations.

8. Your Rights

Under UK GDPR, you have the right to:

• Access your personal data
• Rectify inaccurate data
• Request erasure of your data
• Restrict or object to processing
• Data portability
• Withdraw consent at any time

To exercise any of these rights, please contact us at info@hopeprime.ltd.

9. Data Security

We implement appropriate technical and organisational measures to protect your personal data against unauthorised access, alteration, disclosure, or destruction.

10. Changes to This Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated revision date.

11. Contact

For questions about this Privacy Policy or your personal data, contact us at info@hopeprime.ltd.